Buyer FAQ

Do you supply wholesale and import buyers?

Yes. We supply wholesalers and importers in the United States, the United Kingdom, Germany, France, Italy, Brazil and Mexico.

Where do I find highball and lowball glasses?

Both are under Glass Drinkware, in the Tumblers section. Glass vases are listed separately under Glass Home Décor.

What should I send for a custom sample?

Send your design drawing and identify the glass or vase you want made. Include any dimensions we need to keep when preparing the CAD drawing.

When do you make the mold?

We make the mold after you approve the CAD drawing. We use the mold to make the sample you will review.

Does approving the drawing start production?

No. You still have a physical sample to inspect. Production starts after you approve that sample and place the order.

Can we arrange a factory visit?

Yes. Send your preferred dates and the products you want to discuss to sales@risehavenglass.com.

How do I send a product reference, and when will you reply?

Attach your reference photo or drawing to the inquiry form, or email it to sales@risehavenglass.com. We reply within one day.